Refund Policy
Effective date: 18 August 2026
This Refund Policy applies to money you pay Clickbooky for plans and booking packs on https://clickbooky.com. It does not apply to cash or card payments a client makes at the salon or studio. Contact: hello@clickbooky.com.
1. Trial
If a 14-day trial is active on your account, we do not charge for that period. Cancelling during the trial means you will not be billed, provided you cancel before the trial ends.
2. Subscriptions
You may request a full refund of the first paid subscription charge within 14 days of the charge if you stop using paid features and write to us from the account email.
After those 14 days, or for any later renewal:
- you can cancel renewal at any time in the cabinet or the payment provider’s portal;
- access continues until the end of the period already paid;
- we do not refund unused days of the current period, except where the law requires it or we caused a prolonged outage that made the Service unusable.
3. Booking packs
A pack of extra bookings can be refunded in full within 14 days of purchase if no credit from that pack has been used.
If at least one booking from the pack was used, the pack is not refundable. Unused credits expire as shown in the cabinet (currently they remain available for 12 months from purchase unless the plan says otherwise).
4. How to ask
Email hello@clickbooky.com from the address on the account. Include the approximate payment date and whether it was a plan or a pack. We answer within 5 business days.
The refund is sent through the same payment provider (Paddle, Stripe, or Dodo Payments). When Paddle is the merchant of record, Paddle may process the refund under its buyer terms as well. Bank or card posting usually takes 5–15 business days after we (or the provider) approve it.
5. What we do not refund
- visits, deposits, or tips paid to the business, not to Clickbooky;
- a period you already used after the 14-day window;
- packs with used credits;
- fees charged by your bank or the payment provider that they do not return to us;
- accounts closed for fraud or a serious breach of the Terms.
6. Chargebacks
Please contact us before opening a dispute with the bank. A chargeback opened without first writing to us may lead to suspension of the account while the case is reviewed.
7. Mandatory rights
If you are a consumer and a mandatory rule in your country gives you a longer cooling-off period or a right we cannot exclude, that rule prevails over this Policy.
Related: Terms of Service · Privacy Policy